SHIPPING & RETURNS
PRODUCTION LEAD TIME
In-stock items will ship within 1-3 business days after purchase. Made-to-order and bespoke items will ship within 4-6 weeks, unless otherwise specified. A tracking number will be provided to you via email when the order has been sent. Should you require a made-to-order or bespoke item to be expedited, please contact contact@juliettekor.com and we will prioritize your order to the fullest extent we are able.
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If your piece is quite labor intensive or it seems as though your piece will need a little extra time, we will make you aware.
Juliette Kor is not liable for any delays incurred by our 3rd party shipping providers.
DOMESTIC SHIPPING
To ensure the best experience possible for our Israeli clients, all domestic shipping fees are complimentary.
If we are shipping domestically to a hotel, Juliette Kor is not liable for any lost or misplaced packages once the hotel accepts and signs.
Juliette Kor is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances.
INTERNATIONAL SHIPPING
If you are not based in Israel please contact us for additional information about placing an order on our website.
Prices are shown in ILS, and we will charge your account in ILS. The bank that will send your wire transfer to us will determine the exchange rate.
We will ship any products ordered to the address provided to us at the time of order. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party. We do not collect this beforehand, and cannot provide you with an estimate of the cost as this varies from port to port around the world. Packing slips for international shipments cannot be marked as “Gift”, or submitted for shipping with altered prices. The responsibility is yours to check all fees with your country’s customs office.
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If for any reason an international shipment is seized by customs officials, Juliette Kor will not issue a refund for the order unless all products are returned to us in their original condition. Most orders transit through customs without any issue, and most orders that are stopped in customs are automatically shipped back to us. You may be responsible for any return shipping charges in accordance with your local regulations.
Easily damaged items cannot be shipped internationally.
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If you are visiting Israel, we can ship any items such as these to your hotel. Juliette Kor is not liable for any lost or misplaced packages once the hotel accepts and signs.
We rarely have issues with international shipments, but should a problematic situation arise with your order we will work hard to find a resolution as quickly as possible and will reach out to you with updates every step of the way.
By ordering from our website, you are stating that you agree to this policy.
Return Policy
ALL SALES ARE FINAL. Unfortunately, we are not able to take returns on any item.