Customer Service

Ordering policy

Majority of the JULIETTE KOR piece is created once your order is confirmed. Production can take 2-4 weeks. If your order is time sensitive, please contact us at contact@juliettekor.com to discuss if your time frame can be met. The items in stock will be send immediately after the payment is verified. 

We are thrilled that you chose JULIETTE KOR for your fine jewelry purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution. 

Any items you see on the official JULIETTE KOR social media channels are available for purchase. If you can’t find something on our website, please contact us at contact@juliettekor.com

Shipping Policy

Items are available for shipping with a courier within Israel via Israeli postal service. Estimated delivery time is 1-3 business days. Online orders are shipped and delivered Sunday through Thursday, excluding major holidays. A shipping notification with tracking details will be sent via email after order has shipped. 

We also offer a pick up in our studio in Tel Aviv.

International Shipping

Duties, Taxes and VAT are not included in the total at checkout. Duties, Taxes and VAT are determined by the destination country where applicable. Duties, Taxes and VAT are based on the value of the order for goods imported into the destination country. Payment of any Duties, Taxes and VAT is the responsibility of the recipient. International shipping cost incurred at check out is non-refundable.

Please contact us at contact@juliettekor.com if you have any questions regarding International Duties, Taxes, VAT and Shipping.

Return & Refund Policy

Each piece is custom made per order. Returns are not provided. You can cancel your order with full payment return  for up to 30 minutes since you made a purchase. Otherwise in a case of cancelling your order full payment will be charged. 

Please contact us directly to discuss your order. 

Personalized items are always final sale. 

Pearls require a special type of care and certainly can’t be treated in the same way as diamond jewelry might be.

You must remove your pearls before swimming or sport, when applying products, such as hair spray, fragrance or hand soaps, or when using household chemicals. 

Always take your pearl jewelry off when you wash your hands or shower. This will ensure you avoid getting cosmetics, hair products and perfume on your pearls. 

Pearls should not be cleaned in water or with soap or detergent; this will do more harm than good. 

The best way to keep pearls looking radiant is to wipe them gently with a clean, soft, dry cloth when necessary. This will remove any surface dirt, keeping the pearls’ lustre visible. 

Even when you follow all of these precautions, pearls are prone to scratching when they come into contact with sharp, rough or hard surfaces, so it also essential that you to store them separately from any other jewelry.